A STATEMENT FROM DEEP ROOTS HARVEST
The health and safety of the public are the top priorities of Deep Roots Harvest. Our company’s mission is centered on helping people experience the many benefits cannabis can deliver as part of a healthy lifestyle. That is why we share the public’s concern in the wake of recently reported incidents of vaping-related complications and are continuing to monitor the situation closely and gather information as a clearer picture of the facts emerges.
While more research is necessary to fully understand the relationship between any specific product or substances and the reported illnesses, it appears that the issue most likely stems from one or more substances that have been added to illegally produced and distributed vape cartridges. These illicit market products do not undergo the same stringent regime of third-party laboratory testing for contaminants to which manufacturers of legal cannabis products, such as Deep Roots Harvest, must adhere to in order to ensure their compliance with Nevada regulations.
We can assure our patients and customers that the vape products sold by Deep Roots Harvest contain no Vitamin E Acetate, Polyethylene Glycol (PEG), Propylene Glycol (PG), Vegetable Glycerin (VG), or Medium Chain Triglycerides (MCTs). Deep Roots Harvest remains committed to the highest standards of patient and customer care and is undertaking supplemental measures to educate and inform consumers.
MY LICENSE IS EXPIRED AND I CAN’T GET INTO THE DMV TO RENEW IT?
Per Nevada Cannabis Compliance Board Regulation 7.020, a retail cannabis store may not sell cannabis or cannabis products to any person unless that person produces a form of valid identification. If that person produces an expired form of ID, they must also produce documentation that was extended by the appointing authority.
DO YOU OFFER ANY DISCOUNTS?
Yes! The following are our regular on-going discounts. You can also view our latest Mesquite specials here.
15% off for Medical Patients: *Must present ID & Medical Card*
15% off for Veteran/Military: *Must present VA Card*
15% off for Industry Personnel: *With ID*
DO YOU TAKE CARDS OR ARE YOU CASH ONLY?
We are cash only and we do have ATM’s onsite.
CAN YOU GIVE ADVICE/OFFER PRODUCT RECOMMENDATIONS BEFORE I COME IN?
We cannot offer advice over email or over the phone.
All of our recommendations are made in person at the dispensary.
We recommend keeping a journal of the products that you try and the dosing of those products so you can find the right products that work best for you.
CAN YOU CHECK IF YOU HAVE A CERTAIN PRODUCT IN STOCK?
Our menu is located online at: www.deeprootsharvest.com/menu/.
This is the most up to date menu that we have online and is updated hourly. If you are using a mobile phone, please be sure to refresh your browser as sometimes an older copy of the menu (which will be inaccurate) will remain cached on your browser.
WEST WENDOVER FAQS
HOW DO I APPLY FOR A JOB AT YOUR WENDOVER LOCATION?
All positions that we are seeking outside applicants for will be posted on our Careers section. When you click on the “View Job Openings” button from there, you can view job descriptions and details for open jobs. When you see one you are interested in and feel qualified for, create a profile and submit your details online.
If there are no jobs listed when you click on the “View Job Openings” button, that means we do not have any open positions available. We do not accept or keep resume’s on file for positions that are not listed as open or available.
DO YOU SELL PET PRODUCTS?
No. The State of Nevada has pulled pet products off the shelves.
DOES DEEP ROOTS HARVEST DISPENSARY SELL ‘CBD ONLY’ PRODUCTS?
Yes, we have a small selection of CBD-only products for those who would like to use cannabis without using THC.
DO YOU SHIP PRODUCTS? WHAT ABOUT ‘CBD ONLY’ PRODUCTS?
No. It is illegal to cross state lines, and therefor we do not ship out of state, and we don’t ship in state.
I’M HAVING VAPE CARTRIDGE OR DISPOSABLE VAPE PEN ISSUES, WHY IS IT NOT WORKING?
A couple of troubleshooting steps to follow:
- Make sure that you are getting airflow thru the device. If not, there is a clog somewhere; it may need a little warmth….like a blow dryer set on low for just a few seconds, or hold in your warm hands for a few minutes. If the clog continues, please bring in for a replacement
- Make sure that something is lighting up when you take a draw. Typically on both disposables and cartridges on batteries there will be something that lights up when you’re taking a draw. If that is not happening, you have no battery power. Either charge the battery or bring the disposable back in for a replacement.
- Make sure to keep the thread area of a battery clean and free from sticky oil. This can disturb the connection and therefore make a cartridge inoperable. We have an OHM & Voltage Reader in the dispensary for testing. Feel free to come by and ask for a test on both the cartridge and battery.
- We replace any defective vape device that was purchased from Deep Roots Harvest Dispensary within 30 day of the purchase date.
If these steps do not help please fill out our contact form and we will get back to you!